Privacy Policy

Effective Date: January 1, 2026

1. Information We Collect

When you use the Akirva platform, we may collect various types of information to provide and improve our services.

Account Information

When you register for a passenger or driver account, we collect personal information such as your name, phone number, email address, and demographic information. Driver partners are additionally required to provide verification documents (KYC).

Location Information

To connect passengers with drivers and facilitate navigation, we collect real-time location data from your device when the app is running in the foreground or background (depending on your permissions).

Booking and Usage Information

We collect information about how you interact with our services, including ride history, pickup and drop-off locations, booking timestamps, and app feature usage.

Device Information

We may collect information about the devices you use to access our services, including hardware models, operating systems, unique device identifiers, and mobile network information.

2. How We Use Information

We use the collected information for the following purposes:

• To provide, maintain, and improve our mobility platform.
• To facilitate ride bookings and driver-passenger connections.
• To provide customer support and respond to inquiries.
• To process digital fare calculations (via Akirva Meter technology).
• To enhance the safety and security of our users and services.
• To communicate updates, administrative messages, and promotional offers.

3. Data Sharing and Disclosure

We do not sell your personal information. We may share information in the following circumstances:

• Between Users: Passengers and drivers share necessary information (like pickup location and name) to facilitate a ride.
• Service Providers: We may share data with third-party vendors who perform services on our behalf (e.g., cloud hosting, SMS delivery).
• Legal Requirements: We may disclose information if required by law, regulation, or legal process.

4. Security and Data Retention

We implement reasonable security measures to protect your personal information from unauthorized access or disclosure. We retain your information as long as your account remains active or as needed to provide services, comply with legal obligations, or resolve disputes.

5. User Rights

Depending on your jurisdiction, you may have rights to access, correct, or delete your personal information. You can manage your account information directly within the app or contact our support team.

6. Children's Privacy

Our services are not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.

7. Changes to this Policy

We may update this Privacy Policy periodically. We will notify you of significant changes through the app or website.

8. Contact Information

If you have questions about this Privacy Policy, please contact us at:

Email: akirvaautos@gmail.com
Phone: +91 8680872639